FAQs
Find answers to frequently asked questions about the Time Clock App for Commerce7.
Getting Started: Setup & Admin Access
Q: How do I install the Time Clock App?
A: Go to Commerce7 Admin > Apps & Extensions > Apps and install the Time Clock App.
Q: Where do I access the Admin Panel?
A: Once installed, go to Store > Time Clock Admin Panel.
Q: Can I start a free trial of the paid features?
A: Yes. The 30-day free trial begins when you activate paid features in the Admin Panel.
Q: Will all employees see the Time Clock tab in POS?
A: Yes. Any employee with POS permissions will see the Time Clock tab.
Managing Employees
Q: Can I delete an employee permanently?
A: No. You can deactivate them so they no longer appear in dropdowns or count toward billing.
Q: Are admins billed?
A: No—admins are only billed if they clock in or out during the month.
Q: Can employees have multiple pay rates?
A: Yes. Assign rates per schedule category. You can set as many as needed.
Q: Can employees add their own unavailability?
A: Yes. From the POS > Time Clock > Clock In page, employees can set unavailability.
Scheduling & Availability
Q: Can employees view their own schedules?
A: Yes. If external access is enabled, employees can view assigned shifts and submit availability.
Q: Can I add non-shift events to the calendar?
A: Yes. Events like meetings, trainings, or holidays can be added and will show alongside shifts.
Access & Clocking In
Q: Who can see the Admin Panel?
A: Only users with admin permissions inside Commerce7 will see the Admin Panel tab.
Q: Can I switch between locations?
A: Yes. Use the location dropdown at the top of the dashboard to filter data.
Q: Can multiple employees use the same device to clock in via their links?
A: Yes, but each must use their own personalized URL.
Q: Can I deactivate the link for one user?
A: You can disable external access globally, or remove a user’s access by deactivating them.
Q: Why doesn’t geofencing work inside Commerce7?
A: Commerce7 disables location access inside embedded views. Geofence only works via the external staff page link.
Q: How close do employees need to be?
A: You define the radius (e.g., 100 meters) during setup. It’s based on GPS accuracy.
Q: What if location access fails?
A: The employee will not be able to clock in or out. They must enable permissions or contact an admin.
PINs & Security
Q: Can employees set or change their own PINs?
A: No. Only admins can assign or update PINs in the employee profile.
Q: What if someone forgets their PIN?
A: Admins can look it up or reassign a new one in the Time Clock Admin Panel.
Q: Can I disable PIN access later?
A: Yes. Just toggle it off in the Settings > Access panel.
Tips & Commissions
Q: Will employees see tips inside the app?
A: No. Tip details are visible in the exported timesheet only.
Q: Will past shifts get updated when I change the tip settings?
A: Yes. Past shifts will be recalculated with the new tip rules at the time of export.
Q: Are commissions based on POS or Admin sales?
A: Commissions apply to POS Commerce7 transactions during an employee’s clocked-in shift. Admin sales are not included.
Q: When are Wine Club commissions awarded?
A: You can choose to award commissions either at signup or when the first shipment is processed.
PTO & Approvals
Q: Can I manually adjust an employee’s PTO balance?
A: Not currently. Please email us at hello@vc.wine to request any adjustments.
Q: Can employees cancel a request after submitting?
A: No. Only admins can remove a request. Employees should notify a manager if submitted in error.
Q: Are approvals synced with the employee schedule?
A: Yes. Approved time off blocks are reflected in both the admin calendar and the employee’s external view.
Q: What happens if I approve overlapping requests?
A: The system does not restrict overlaps. Use your judgment to resolve conflicts.
Timesheet Export & Reports
Q: Can I filter the export by employee or date range?
A: Yes. Use the filters at the top of the export page to refine results.
Q: When are tips and commissions calculated?
A: At the time of export. The CSV will reflect the latest rules.
Billing & Subscriptions
Q: What happens if I don’t downgrade after the trial?
A: Your account will continue on the paid plan and you’ll be billed monthly unless you cancel or downgrade.
Q: Will I lose my data if I cancel?
A: No. Your employee data and timesheets stay saved. You’ll just lose access to paid features.
Feature Feedback
Q: Can employees submit feedback?
A: Only users with access to the Time Clock Admin Panel can submit or vote on feedback.
Q: Will I get notified if my idea is implemented?
A: Yes. You’ll receive an email when your post is updated with a new status like "Planned" or "Shipped."
Q: Can I edit or delete my feedback post?
A: Not at this time. If you need to update or correct something, submit a follow-up comment.